OpenLoop Health Breach Impacts 716K Telehealth Users: What Was Reportedly Exposed & What To Do
OpenLoop Health disclosed on May 13, 2026 that personal information of 716,000 telehealth users may have been exposed, including names, addresses, email addresses, birth dates, and medical data. Individuals should check whether their information was affected and take steps to protect their accounts.
Breaking down the breach
OpenLoop Health disclosed that unauthorized actors gained access to its systems for roughly two days in January 2026 and removed personal and medical information. The company reported that no Social Security numbers, financial data, or complete electronic health records were taken. The breach notification was posted to the HHS portal this week and covers 716,000 individuals.
How a breach like this happens
Incidents involving unauthorized access to systems for a limited period often begin with an attacker obtaining valid credentials or exploiting a remote access vulnerability. Once inside, the actor may move laterally to locate and copy files containing user records before the activity is detected and contained. In the health sector, such events frequently involve the exfiltration of contact details and clinical information rather than payment card data.
About OpenLoop Health
OpenLoop Health operates a telehealth platform that connects patients with medical providers. Organizations in this sector routinely process names, contact information, dates of birth, and clinical details to facilitate remote consultations and prescriptions. A compromise at such a service can affect individuals who have shared sensitive health information under the expectation of privacy protections required by regulation.
What was likely exposed
The company has stated that the following categories of information were accessed and removed:
- names
- addresses
- email addresses
- birth dates
- medical data
What's at stake
Individuals whose records were taken may face increased risk of targeted phishing or unwanted contact using their verified health-related details. For the organization, the event triggers regulatory reporting obligations and may result in costs associated with notification and offered monitoring services. No further details on the method of access or the duration of undetected presence have been released.
What to do if you're exposed
People who received a notification from OpenLoop Health or believe their information may be involved should review the credit monitoring offered and remain alert for unusual account activity. They can also run a free exposure scan of their email address against known breach data to check for additional appearances of their information.
AICompiled with AI assistance from public sources and published under our editorial standards.
How this breach connects
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Based on public reporting
Breach listings — particularly those originating from ransomware or leak sites — are third-party claims that may be unverified, incomplete, or inaccurate. A listing does not by itself confirm that a breach occurred or that any specific data was exposed. Severity is an automated assessment, not a definitive rating. Verification status is shown where available.
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